Privacy Policy

At getvik, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and the rights available to you.

1. Scope & Applicability

This Privacy Policy applies to all users of the getvik marketplace, including buyers, creators, and visitors accessing our website or related services.

2. Key Definitions

• Personal Information: Name, email, phone (for buyers during payment processing), payment identifiers, and payout-related information.
• Usage Data: IP address, device details, browser type, and activity logs.
• Sensitive Financial & Payout Information: Information such as PAN, bank account information, payout identifiers, or similar information required for platform operations.

3. Information We Collect

We collect information necessary to operate and secure the platform:

• Account: Name, email, password.
• Tax & Payout Information: We may collect PAN and related payout information where required for compliance, verification, or payouts.
• Account Setup & Security: We collect only the minimum information required to operate the platform securely. This may include contact details and payout-related information provided by users. Additional information may be requested as required for payouts or compliance at later stages.
• Transactions: We collect payment reference IDs, order details, and settlement statuses. We do not store sensitive credit card or bank login details. For global transactions via PayPal, payouts are subject to gateway fees, currency conversion, and our 10% platform fee calculated on the net amount received from the payment gateway. Note that confirmed earnings depend on the 12-24 hour provider settlement cycle and are subject to temporary platform holds for security and refund management.
• Usage Data: Logs, analytics, IP addresses, device/browser info.
• Support: Messages, emails, reports, feedback.

4. How We Use Your Information

• To operate and improve the getvik platform.
• To process purchases and deliver digital products.
• To send payouts to creators securely.
• To prevent fraud, abuse, and security threats.
• To review product files (using automated scanners and occasionally manual inspection) for quality control, malware detection, fraud prevention, and platform compliance. We do not routinely browse or review private files unless required for security, support, compliance, or moderation purposes.
• To send emails: receipts, alerts, account updates.
• To provide customer support.

We process your personal data based on contractual necessity, legal obligations, and legitimate security interests.

5. Data Sharing

We never sell personal data. We only share it with:

• Payment processors for payments and payouts.
• Hosting & cloud infrastructure partners.
• Email and analytics tools to operate the service.
• Authorities when required by applicable law.

Please note that we are not responsible for the privacy practices of third-party services linked to or integrated with our platform.

6. Cookies

We use cookies for login sessions, preferences, and basic analytics. Disabling essential cookies may affect website functionality.

7. Data Retention

We retain information only as long as necessary:

• Account data: kept until you delete your account.
• Transaction records: retained as required for accounting.
• Logs & diagnostics: retained for security and reliability.

8. Security

We use encryption, secure storage practices, access controls, and monitoring to protect your data. No system is perfect, report any concerns to our support team.

9. Children's Privacy

getvik is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Your Rights

You may request to:

• Access your personal data.
• Correct inaccurate information.
• Request deletion of your personal account data.
• Export your account information.

Note on Account Deletion & Record Retention: Your account will be deactivated immediately. You can reactivate it by logging in within the next 7 days. After 7 days, your account will be permanently deleted and cannot be restored. Upon permanent deletion, your personal data will be deleted or anonymized, except for information we are required to retain to comply with applicable legal, tax, financial, or regulatory obligations, such as orders, invoices, payout records, and ledger entries. If you are a creator, your products will be removed from sale and archived solely to enable existing buyers to access purchases made before your account deletion.

11. Additional Disclosures for Indian Data Principals (DPDP Act, 2023)

If you reside in India, you are a "Data Principal" and Getvik acts as a "Data Fiduciary" under the Digital Personal Data Protection Act, 2023 ("DPDP Act").

• Consent and Notice: We process your Personal Information only based on your explicit, specific, unconditional, and unambiguous consent given through an affirmative action (such as checking a registration box) or for specified legitimate uses (such as statutory tax compliance).
• Consent Withdrawal: You have the right to withdraw your consent to data processing at any time by contacting us at support@getvik.com. Upon withdrawal, we will cease processing your data unless required or authorized under applicable Indian laws (e.g., tax record maintenance).
• Rights of Data Principals: You have the right to: (i) obtain a summary of personal data processed; (ii) seek correction, completion, or erasure of your personal data; (iii) register a grievance with our Grievance Officer; and (iv) nominate another individual to exercise your rights in the event of death or incapacity.
• Grievance Redressal and Appeal: If you are unsatisfied with our Grievance Officer's resolution, you have a statutory right to escalate and register a complaint with the Data Protection Board of India (DPBI).

12. Contact

13. Changes to This Policy

We may update this policy from time to time. Significant changes will be posted with an updated effective date.